Refund Policy
Last updated: 9 September 2026
Because ShortMovo provides digital video content that may be made available immediately after purchase, completed purchases are generally non-refundable once paid content has been accessed or streamed, except where required by applicable law.
When we may refund
We may provide a refund where:
- you were charged more than once for the same transaction;
- payment was successfully charged but purchased content was not made available because of a technical problem attributable to our Service;
- the purchase was unauthorized and confirmed as such following review;
- applicable law requires a refund.
Coins
Coins that have already been spent to unlock an episode are treated as content that has been accessed, and are generally non-refundable.
Where a refund of a coin purchase is granted, any coins from that purchase are removed from your balance.
VIP and subscriptions
A fixed-length VIP pass gives access for the period shown at purchase and does not renew.
For subscription services, cancellation prevents future renewal charges but ordinarily does not refund the current billing period. Access continues until the end of the period you have already paid for.
Contact
If you believe a charge is incorrect, contact: [email protected]
Please include the email address associated with your account and the transaction date.
This policy does not limit mandatory consumer rights that apply under applicable law.